Eco Stoves by Flame Fireplaces Ltd

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This page contains our company trading policies and information for you on the `pros and cons` of using a stove. Please contact us with any feedback you may have. We`re always listening and learning !

Despatch and Delivery

Delivery/Terms & Conditions of Sale
 
You will be contacted within 24 hours of purchase to clarify specification and delivery arrangements.
 
All delivery dates are `accurate estimates` based on the information available to us at the time and are a guide only. We are not responsible for loss, in any form, due to late delivery.

Please contact us just prior to ordering for an approximate delivery date. We will then inform you of the proposed delivery date after receipt of order/payment. If the dates have changed in this short period we refund all monies if requested. 

Deliveries can only be made to the registered address of the credit card.

Arrangements must be made to accept the delivery. The carriers will make all reasonable efforts to carry out the delivery, but they may impose a charge if delivery is impossible due to the absence of someone to accept the goods. The size and type of delivery vehicle used by the carrier is something beyond our control and not all are equipped with low load capability or available with tail lifts. We advise that customers have someone who is capable of lifting the stove  on hand to accept the delivery. The carrier will provide a driver only and he is not responsible for positioning the item(s) in the house. Due to the size and weight of stoves you should arrange for help to get it inside. Steps, restricted access, soft ground etc. will cause problems and should be planned for in advance. With heavy objects, the carrier can reasonably be expected to use his "pump truck" to move them on level ground to a suitable location.

Damaged goods must be reported within 24 hrs and will be collected and replaced at our cost subject to these conditions. Alternatively, where possible, replacement parts will be sent to the customer to bring the product up to standard. Stoves can arrive with marks on the paintwork due to abrasion of the packaging in transit. Where paint is not included in the standard pack, it will be forwarded free of charge via the stove manufacturer. However we do recommend the purchase of a can of paint with your order to paint flues and `touch up` the stove after installation.

The goods must be thoroughly inspected before being accepted. Damaged goods must be rejected and the carrier's delivery note marked "Rejected Damaged". If the goods appear sound but the packaging has been damaged, the delivery note must signed and marked "Package Damaged". Should the goods then be found to be damaged having been properly examined, it must be reported to us, either by phone or by email, giving full details, within 24 hours of delivery. Beyond that time, the carriers insurance cover will lapse and no claims can be accepted.

You may return unused goods, should you change your mind, within 30 days of delivery. You will be required to arrange to return it to us at your cost, in it's original packaging. On receipt, undamaged, we will refund all monies paid less a 20% restocking charge and the outward carriage charge.

Whilst we make great efforts to ensure the accuracy of the information contained in our website, it is not possible to guarantee that the information contained is correct or up to date. Manufacturers reserve the right to make changes without notification and this can affect our website. Our website must be used for reference only and not as a definitive document.

Returns Policy
 
Any returned good will be subject to a collection charge of £40 and a handling charge of 20 % of the original purchase price.

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UNLESS YOU DROP A LOG ON YOUR FOOT !

 

Heat with wood? Good for you.

If you heat your house with wood, please take a moment to reach around and pat yourself on the back. Despite all the hype about the alternatives, it turns out that burning wood in a stove or fireplace is good for the environment, good for the local economy and good for you.
     Heating with wood is good for the environment because wood is a renewable fuel. That means that as long as we take proper care of the forests, we can continue heating with wood forever without depleting the earth's natural resources. Heating with wood fuel does not contribute to the problem of global warming because of the natural carbon cycle of trees. It goes like this: Trees absorb carbon dioxide (the main greenhouse gas) as they grow, in fact, about half of the dry weight of wood is this absorbed carbon. When the tree dies and falls to rot on the forest floor, it slowly releases carbon dioxide back to the atmosphere as it decomposes. If instead, the tree were consumed by a forest fire, or burned on your stove, exactly the same amount of carbon dioxide would be released. So, when you heat with wood instead of oil or gas, you displace a fossil fuel with a renewable fuel and the environment benefits. The main condition is that the fuel is processed from trees harvested using sustainable forestry practices.
     Heating with wood is good for the local economy because the money you spend on fuel tends to go to a neighbour, who might then spend it in town. By comparison, your payments to the big energy utility goes out of the community and much of it may go out of the region or even out of the country. Heating with wood keeps money close to home, providing jobs and strengthening the local economy.
     Heating with wood is good for you because handling that wood is a healthy activity and the entire process of heating with wood keeps you in touch with the earth's natural rhythms. But the big payoff is the feeling of comfort and security that you get from spending your winter evenings within range of a stove that glows with a fire you built yourself.
     Wood truly is the feel-good home heating fuel.

The above information is courtesy of very informative site woodheat.. So `Click` and learn ! We did !

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`Stove Price Runner`
 
We are reviewing our `discount stove prices`all through the day and updating `stove price runner`.If you find the same stove at a cheaper price we will do our utmost to match the price and we will never compromise the `Eco stoves` high level of customer service.
If you find the product cheaper after purchase it`s too late !

Product Suitablity

It is the responsibilty of the client and their installer to assess the suitability of the product for it`s intended site.

We strive to give clients a high level of technical information and our experience is vast so please ask as many questions as possible before purchase.

Please make sure you are in an area of the country where you are allowed to burn wood by checking at :-

  http://www.uksmokecontrolareas.co.uk/locations.php

Frequently asked questions.

What is Cleanburn ?

Cleanburn is a additional air flow within the stove bringing air in at a higher level of the combustion chamber. This helps to ignite the volatiles (potentially wasted fuel) in the smoke, resulting in lower emissions.

What is Airwash?

Airwash is a system where airflow is directed down the glass pushing volatiles back into the fire to help keep the glass clean when burning for a better view of the fire. Whether the glass stays clean is dependent on the fuel you burn but most Airwash Systems do a good job. Burning wet or green wood, and bad quality fuels can still cause the glass to blacken. 

What is Multifuel?

A mutifuel appliance is capable of burning wood, coal and smokeless fuel. Although most manufacturers specify wood or smokeless fuel and not coal, mainly down to environmental reasons and high bitumen and creosote contents.

Who are Hetas?

Hetas are the governing board over solid fuel heating, very much like Corgi are to gas. They have played a key part in setting a standard for stove installations, cutting down issues afterwards like inability to sweep and downdrafts e.t.c. Getting a Hetas registered engineer should mean the appliance is fitted to the correct standard as shown in Document `J` of the building regulations.

What is Document `J`?

Document `J` is the building regulation for the installations of stoves, flues and open fires. These regulations must be adhered to not only for a correct `sign off` of the installation but also to make sure certain issues are addressed that help the stove to perform correctly. 

Are stoves controllable?

Yes. Good quality Stoves are very controllable on both heat output and on the length of the burn time. Different stoves operate at different levelsand generally the cheaper stoves have less control. Also fuel quantities can help i.e less fuel less heat.

Can I install my own stove?

Yes you can, but its is essential that everything conforms with Document “J” of the building regulations for safety reasons. If the installation does not conform you will experience difficulty when selling the property as the installation will be questioned and reported on the property search and relevant documents need including with your `homebuyer pack`. These should be legal requirements in 2007.

What is seasoned wood?

Seasoned wood  has been stored outside undercover with exposed sides for at least 2 years. During storage the wood expands and contracts pushing the sap out leaving `dry` wood as an ideal fuel. Good woods to burn are Ash, Beech, Oak and generally it`s better to use hardwoods rather than softwoods. 

Which is better, steel or cast?

Neither really. Cast iron tends to retain the heat longer but the difference is negligable. Cast is the preferred option for people wanting a more ornate or traditional design whilst the steel stoves suit the modern environment a bit better. 

Do I need my chimney lined?

No you don`t as long as the chimney passes a `pressure test` but we prefer lining due to the damage a stove can create.

The high level of control that you have with a stove creates very high flue temperatures and due to the enclosed nature of the appliance the hot flue gasses are in the chimney much longer. The result is much more `wear and tear ` on the chimney so we feel a metal flue liner is the best method as it can be removed or replaced in the future.

What is a Pressure Test?

A Pressure Test for solid fuel use is specified in Doc `J` of the building regs. It is to identify leaking chimneys and requires the chimney to be closed off at the top and bottom and inspection of the chimney for faults.

Can I fit a solid fuel stove anywhere?

With twin wall stainless steel chimney systems a stove can be fitted in many places lthough there are limitation due to termination heights, distances from combustible materials and limitations on the amount of bends that are allowed. We offer a flue design and installation service so please call for details.

Do I need an air vent?

Yes, for any outputs over 5kw. It doesn’t matter if it is a large or small room or whether the room has gaps around, doors, windows or trickle vents. We must fit a dedicated, permanently open air vent for stoves over 5kws.

Can I burn my stove overnight? (Slumbering)

Dependent upon fuel used and quality of appliance. Although smokeless fuels should allow overnight burning at low rates of combustion. Seasoned wood should give maximum 3-4 hours. Please note that some flue manufacturers do not allow slumbering  and the guarantees will be invalidated. This is due to the reduced burn rate creating more condensates and damage to the flue/chimney.

Do you have any questions? Send us an e-mail at:

The Eco stoves `Helpdesk`

Call Eco Stoves for friendly advice on     01562 700 005 or
 01562 746910